COURSE INTRODUCTION
The module is designed for all levels of employees. In our challenging business world, there is no room for miscommunication. Your clients want to have outstanding service without delay or misunderstanding.
With globalization, the English Language is the most widely used language in business. Lack of proficiency in this language can mean loss of business and credibility. Hence the medium of exchange and the non verbal nuances must be handled with utmost accuracy and care to ensure your business exceeds customers’ needs. The use of the English Language in your organization is no longer a matter of choice for the staff. Every member is expected to be able to use English fluently.
COURSE OBJECTIVES
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Engage in casual conversation in English |
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Give information with clarity and precision |
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Handle guests, inquiries and suggestions |
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Deal with complaints and disapproving remarks |
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Empathize with clients |
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Respond via telephone |
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Understand and complete simple forms |
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Write short messages |
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Reduce common pronunciation errors and develop more natural intonation |
Practice English consonants and vowels sounds, intonation, word stress, word reductions, sentence rhythm and blending words in conversation.
SUITABLE FOR
Anyone in the organization who needs to improve their business writing skills
COURSE CONTENT
Course content may vary for different levels. Please refer to the table below.
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FUNDAMENTAL LEVEL |
INTERMEDIATE LEVEL |
| GRAMMAR |
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Parts of Speech |
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Subject-Verb Agreement I |
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Tenses |
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Modals |
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Review of Parts of Speech |
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Subject-Verb Agreement |
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Modals, verb forms |
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Perfect Tense |
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Passive |
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Conditionals |
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Word Form Usage |
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Proverbs |
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| SPEAKING |
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Greeting & Small Talk |
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Polite request/td>
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Giving information to clients |
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Polite request & enquiries |
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Sharing Opinions |
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Giving suggestions and advice |
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Making recommendations |
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Pronunciation I |
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Overcoming the fear of speaking |
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Handling problems / complaints |
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Explaining delays |
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Giving suggestions/advice |
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Making recommendations |
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Conducting briefings and giving instructions |
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Pronunciation II |
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Business vocabulary |
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Active Listening |
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| WRITING |
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Messages |
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Simple Memos |
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Letter / Memos requesting |
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Confirming appointments |
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Enquiries letters |
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Business letters / emails |
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Replies to complaints |
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Explaining problems / delay |
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Meeting minutes |
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Reports |
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Tone & Style |
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DIAGNOSTIC TEST & POST TRAINING TEST
Prior to the commencement of the course, a Diagnostic Test would be conducted to gauge the level of English proficiency of each participant.
Upon completion of the course, a Post-Test would also be administered to measure the improvement achieved.
DURATION: 2 DAYS – 6 MONTHS
EXAMINATION:
City & Guilds Business Communication Certification |
